Coronavirus Advice

Medical Advice:

If you need medical help, please use the 111 online coronavirus service.

Please click here for the Government's stay at home advice and here for more general information.

If you receive a letter regarding an extremely vulnerable person or are caring for someone who has, you can register for further support here or call 0800 028 8327, the government’s new dedicated helpline.

Local Advice:

Broadland District Council:

If you need help from Broadland District Council (e.g. someone to do your shopping or collect, or want to volunteer to help those in self-isolation, use this link:

North Norfolk District Council:

North Norfolk District Council have an online page with contact details and advice:

Norfolk County Council:

For the latest health advice and information about disruptions to services and events, including school closures from Norfolk County Council please use the following link:

Adult social care

  • All care plans of the people the County Council supports are being reviewed to make sure that they are resilient. In many cases the Council are ringing people to discuss this.
  • The Council is working alongside home care agencies to identify people who might be particularly at risk or isolated so we can find alternative ways to support them if the need arises. 
  • A 24-hour number 0344 800 8020 has also been set-up for anyone with individual concerns.
  • Work is taking place with the Council, the NHS and providers to significantly increase hospital discharges to support hospitals with the necessary capacity to deal with the outbreak.
  • There is also regular contact with other care providers to ensure they have robust contingency plans in place to meet people’s needs. Further information on the advice to care providers is on the NCC website here.

Town & Parish Councils:

A number of our local town and parish councils in Broadland are assisting with and organising volunteer led responses. Please find their contact details via the following link:                                                                                                                      

A number of our local town and parish councils in North Norfolk are assisting with and organising volunteer led responses. Please find their contact details via the following link:  

National Advice:

Staying at home

The Government has instructed us all to stay at home save for a few reasons.  

You should only leave the house for one of four reasons:

  • shopping for basic necessities, for example food and medicine, which must be as infrequent as possible.
  • one form of exercise a day, for example a run, walk, or cycle - alone or with members of your household.
  • any medical need, or to provide care or to help a vulnerable person.
  • travelling to and from work, but only where this absolutely cannot be done from home.

The full guidance from the Government is set out here:


The Government instructions on which businesses must close and which can remain open is set out here.

The new Business Interruption Loan Scheme starts today (23.03.20).              

Advice on how to claim for the Wage Support Scheme (Furlough)

If you can offer goods and services assistance to the needy and vulnerable please click here.


The Foreign & Commonwealth Office have announced a new government partnership with airlines to fly back more British citizens stranded abroad due to the coronavirus pandemic. Please click here for more information on the Government's new partnership.

The FCO travel advice remains the best and most up-to-date way to remain informed of travelling internationally and is currently being updated daily for many countries. Further instructions on how to get home are available on Travel Advice pages for each country, particularly the ‘Return to the UK’ page.  
If you or a loved one are stuck abroad please subscribe to travel advice email alerts for their destination, and continue to monitor the  FCO coronavirus travel advice page.  
These pages contain all the latest information and advice from the FCO on coronavirus for people living and travelling overseas. The Government also recommend you follow the nearest Embassy or Consulate on social media

Miscellaneous Information:

Please follow the following link to the EDP's 'Here to Help' page where local advice and news on the current Coronavirus situation is available

New Anglia Growth Hub is offering free advice to businesses that have been affected by coronavirus, whether this is supply chain issues, order or booking cancellations, a reduction in sales, or any other challenge and can help businesses to access the support measures put in place by Government. Email or telephone 0300 333 6536 (Mon- Fri 9am-5pm)

The NHS is rallying the troops for the war on coronavirus, with volunteers being called up to help vulnerable people stay safe and well at home. To get more information and a ‘getting started pack’ go here:

If you would like to volunteer in Norfolk please visit Voluntary Norfolk's website.

Information about COVID-19:

Coronaviruses are a ‘type’ of virus. The coronavirus we are all hearing about is called COVID-19, but you may also hear it called - coronavirus.

How serious is COVID-19?

The evidence shows us that the vast majority of people who get this virus have relatively mild symptoms and make a full recovery. But in a small percentage of cases, the virus can cause more severe symptoms. This is particularly true for people with a weakened immune system, for older people and for those with long term conditions like diabetes, cancer and chronic lung disease. 

A lot of false information about this virus is being shared - it’s very important that you make sure that the information you use comes from a trusted source - all of the information on this page has been sourced from the NHS.

What are the symptoms?

If you are infected you may have very minor symptoms, minor symptoms or more severe symptoms, but the NHS cites two symptoms to look out for as:

  • A new continuous cough
  • A fever or high temperature

What should I do if I have either of the above symptoms?

  • Protect others - don't call NHS 111
  • Protect others - don't call, or go to your GP
  • Protect others - don't go to your local hospital

If you live alone - isolate yourself at home immediately for 7 days

If you live with others - you should all isolate yourselves at home for 14 days - this 14-day period starts from the day the first person in the home noticed the symptoms.

The evidence suggests - your staying at home for 14 days will significantly reduce the number of people in the community that will become infected with the virus.

For anyone in the household who starts displaying symptoms, they need to stay at home for 7 days from when the symptoms appeared, regardless of what day they are on in the original 14-day isolation period.

If at-risk people share your home - such as those who are older and those with underlying health conditions - it is advisable for them to move out, perhaps to stay with friends or family for the whole isolation period. They need to minimise contact with others during this period whether or not they are able to move out.

For further information read this government advice on staying at home and isolating.

What should I do if self-isolation is challenging?

  • You can't manage with your symptoms at home
  • Your conditions get worse
  • Your symptoms do not get better after 7 days

You should use the online 111 service or if you can't use the online service call 111

How can you avoid getting and spreading the virus?

Scientists think the virus spreads via droplets from coughs and sneezes and we know it spreads easily and can stay on surfaces for a while. It's possible that a lot of us will get it and be affected by it, but if you follow the advice below you will reduce your risk and the risk to others.

  • Avoid non-essential contact with others - work from home if you can, avoid pubs, clubs, theatres and mass gatherings
  • Wash your hands - with soap and water often, for at least 20 seconds. Do this before leaving home and after returning home, before eating and drinking, and after coughing or sneezing
  • Cover your mouth and nose - with a tissue or your sleeve (not your hands) when you cough or sneeze - tissue in the bin and wash, or disinfect, your hands immediately
  • Don't touch your face - especially your eyes, nose and mouth
  • Clean surfaces - disinfect surfaces around you  - especially mobiles, computers, keyboards, worktops, desks, handles...

Isolating yourself

  • Stay at home for 7 (individual) or 14 (group) days - this means not going out at all - do this even if you think your symptoms are mild
  • Ask for help - if you find it hard to stay at home - text, email, phone, friends, family, employers or your community to get help - but they mustn't come into your home
  • Keep your distance - keep 2 metres (around 3 steps) away from others - including family - for the full period - do not go to your GP surgery or hospital
  • Sleep alone - if you can sleep alone you must - it will help ensure people you live with aren't infected
  • Keep washing your hands - often and for 20 seconds with soap and water helps
  • Drink plenty of fluids - and take everyday pain killers like paracetamol if you need to
  • Keep cleaning - so you keep surfaces clean
  • Reduce contact with at risk people - people over 70, women who are pregnant and those with underlying health conditions are more at risk - help keep them safe


Attachment Size
HM Treasury COVID-19 Advice 2.46 MB
Letter from the Chancellor 2.71 MB
Stay at home guidance 105.75 KB
Letter from Rt Hon Robert Jenrick MP 99.07 KB
Letter from the Chancellor 20.03.20 107.44 KB
Business and premises to close: Further guidance 161.58 KB
Self-Employed Income Support Scheme 99.83 KB
FCO Travel Advice 288.82 KB